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Gift Card Frequently Asked Questions

Q. What gift card types are available?

The Home Depot Gift Cards are available in both plastic and digital.

Q. Is there a minimum gift card order?

To qualify for Home Depot’s Corporate Gift Card Program you must purchase a minimum of $5,000 in gift cards annually.

Q. Are there discounts available for bulk gift card purchases?

Yes, discount levels for gift card purchases are based on annual volume.

Q. What gift card denominations can I get?

Gift card denominations range from $5 to $2,000.

Q. Can I order mixed denominations?

Yes, your gift card order can include multiple denomination if you choose.

Q. How do I pay for my gift card order?

All gift card orders require payment with order. You can pay by company check or ACH.

Q. Where should I mail my payment?

All payments can be mailed to:

Home Depot Incentives, Inc.

2455 Paces Ferry Rd SE

Gift Card Department, D-15

Atlanta, GA 30339

Q. How and when are the gift cards shipped?

Once order has been processed, gift cards are shipped UPS Next Day in bulk to a single location.

Q. Are gift cards shipped activated?

Plastic gift cards are not active when shipped. Once UPS confirmation is received, gift cards are activated.

For digital gift cards, once an order has been processed, eGift card codes will be emailed active to the requested email address.

Q. How do I activate my gift cards?

Plastic gift cards will be activated upon delivery confirmation from UPS.

Q. Does the value of the gift card appear on the card?

If requested, the value of the gift card can appear on the back of the card, recipients can also check the balance of their gift card online or by calling 1 (800) 466-3337.

Q. Is there an expiration date on the gift cards?

No, gift cards have no expiration dates.

Q. Are there any fees if the gift cards are not used?

No, gift cards have no dormancy fees or other fees.

Q. Can the gift cards be redeemed for cash?

Gift card is valid for the purchase of merchandise/services at any The Home Depot® store in the U.S., Canada and online at HomeDepot.com. Gift card is not a credit/debit card and is not redeemable for cash or credit unless required by law.

Q. Where can the gift cards be redeemed?

Gift cards can be redeemed at any The Home Depot store location in the United States and Canada, and online at www.homedepot.com.

Q. Are there restrictions on what can be purchased with the gift cards?

Gift cards cannot be applied to any credit or loan balance, Tool Rental Deposits, or for in-home purchases.

Q. Are lost gift cards replaced?

To replace a lost or stolen gift card, visit your local store. Lost, stolen or damaged gift cards will not be replaced without proof of purchase. Replacement value is the value of the gift card at the time it is reported lost or stolen. Gift cards purchased with cash will not be replaced unless required by law.